Refund policy

14-day right of withdrawal

As a consumer in the EU, Norway, Switzerland or the UK you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, write to lockpitkit@proton.me with your order number before the 14 days expire, then return the items within 14 days of your notice.

Condition of returned items

Items must be returned complete and in resalable condition. You may inspect them as you would in a shop; picks that have been used on locks, locks that have been re-pinned or disassembled, and cases with visible wear may be subject to a reduction for loss of value.

Return shipping

Return shipping costs are borne by the buyer unless the item is faulty or we sent the wrong product. We will tell you the return address when you contact us — do not send items to a carrier address on the parcel.

Refunds

We refund the full price of the returned items, including standard outbound shipping, within 14 days of receiving the return (or proof of shipment), to the original payment method.

Faulty or wrong items

If an item arrives damaged, defective or different from what you ordered, contact us within 14 days with a photo. We will send a replacement or refund you in full, including return costs where a return is needed. The statutory warranty of two years (EU) applies.